ON Cloudnova Denim | Ruby

AUTHENTICATION PROCESS

Before reaching your hands, our products are checked by our experts who ensure their authenticity.

Going through a vigorous checking process, our authenticators make sure that the item is matching with the listing title, description, and images before even performing a physical inspection.

We employ a variety of methods to ensure authenticity including but not limited to verifying the box, sizing labels, soles, stitching, logos, heel tabs, laces and more.

 If you’re heading into one of our stores or shopping online, you can shop with confidence.

EXCHANGE POLICY

We are allowing within1 days after the delivery for the item to be exchanged. Please note that we issue a refund only if the item you ordered is out of stock and we can no longer fulfill it.We do not issue cash refunds.You can make up to only one exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. Please note that authenticity tags or stickers must be intact. If removed, the item will not comply with our exchange policy and will not be accepted.To exchange an item, .Please note that we will not cover any shipping fees for exchange requests.

Cash on delivery refers to an arrangement in which payment for a purchase is made directly by the purchaser to the person who delivers the item.